Links in emails are redirected through a tracking address to the target page so clicks can be counted. If a link doesn't open:
- Is the address right: check that the link in the email text is a full, correct web address beginning with https. If it is wrong, fix it on Generate Emails before the campaign starts.
- Link branding record: on Sending › Domains, click the domain and check that the link branding record is verified. If it is missing, sending continues, but if it is entered wrongly, sending is blocked.
- The target site: make sure the page you link to opens by itself.
If the problem continues, send us the campaign name and the link in the support chat.