Questions, answered

Outfound finds foreign buyers for exporters, with evidence, and gets the first email into their inbox. It researches every company on the live web and shows why it fits, builds an outreach strategy from your website, writes each email from that strategy, and sends from dedicated infrastructure that protects your domain.

Company intelligence comes from the live web: Outfound reads each company's own site and public sources when you ask, and keeps the quotes and links it used, so every fit decision has evidence you can check. Contact data is enriched from several premium providers and verified before you unlock it, which keeps bounces low and protects your domain.

Sending runs on a dedicated sending domain and IP that Outfound provisions for you, with SPF, DKIM, DMARC, link branding and reverse DNS set up and monitored. Warm-up is adaptive and gated on health signals, and campaigns pause automatically if placement drops. Your main domain is never used for cold outreach.

Yes. Invite your team into one workspace, share projects and lead lists, and follow pipeline activity together. Admins control who can view leads, run campaigns and manage billing.

Yes. Outfound has a documented API and webhook events, so you can push qualified companies and contacts into your CRM or trigger your own workflows when research, enrichment or a campaign step completes.

Yes. Create a workspace, describe who you sell to, and run your first discovery without a card. You only pay when you want more capacity. If you would rather see it with your own market first, book a demo and we run a sample analysis on your criteria.

Outfound provides email and chat support for all users. Premium plans include priority support with faster response times. We also offer comprehensive documentation, video tutorials, and onboarding assistance to help you get started quickly and make the most of our platform.

Credit-based, no seats. Each plan includes capacity for company discovery, email generation, sending and enrichment; every action uses a defined amount of it.

Discovery is risk-controlled: we scan thousands of companies but only count the ones that match your criteria, and each qualified company usually brings several relevant contacts at no extra cost. Unused capacity stays available, and you can upgrade at any time.

Due to the digital nature of our data, we do not offer refunds for services that have already been delivered. However, for first-time purchases, we offer a satisfaction guarantee: if you're not happy with the results, we can refund the value of your unused service capacity upon request.

Yes, we offer custom enterprise plans for agencies and large teams with high-volume needs. Enterprise plans include dedicated support, custom integrations, volume discounts based on usage plans, and flexible billing options. Contact our sales team to discuss your specific requirements.

Outfound takes data security seriously. We use industry-standard encryption (SSL/TLS) for all data transfers, store data in secure cloud infrastructure, and comply with GDPR and other privacy regulations. Your lead data and campaign information are protected with strict access controls and regular security audits.

Outfound uses SSL/TLS encryption for all data in transit and AES-256 encryption for data at rest. Your lead data, campaign content, and account information are protected with industry-standard security measures at all times.

Yes, Outfound is fully GDPR compliant. We provide tools for data export and deletion requests, maintain transparent data processing policies, and ensure all lead data is handled in accordance with European data protection regulations.

Yes, Outfound offers role-based access controls. Organization admins can set permissions for team members, controlling who can view leads, run campaigns, manage billing, and access sensitive data. This ensures your team only sees what they need.

Outfound uses secure authentication via Clerk, supports API key management for programmatic access, implements rate limiting to prevent abuse, and maintains audit logs of account activity. We conduct regular security reviews to identify and address potential vulnerabilities.

Outfound performs regular automated backups of all data to secure cloud storage. Our infrastructure is designed for high availability with redundancy across multiple data centers, ensuring your data is safe and accessible when you need it.