Outfound automatically checks the DNS records of your connected domains every 30 minutes. If a previously verified record is no longer found, or its value changed, it warns you and pauses the campaigns sending from that domain.
Common causes:
- The record was deleted or replaced at your DNS provider (for example while moving your website or email service).
- The domain's nameservers changed and the records were not copied to the new provider.
- The domain expired or was not renewed.
To fix it:
- The campaign's warning shows which record is missing and the value to add. You can also see it in the domain's records on Sending › Domains.
- Add the record back at your DNS provider.
- Verify with Check now.
If you connected the domain with two NS records, Outfound writes the records itself; a warning that shows several records missing most likely means the NS records were deleted. Then don't add records one by one: add the two NS records back at your DNS provider.
Once the record is fixed, the campaign resumes automatically. With Domain DNS alerts on under Email notifications on Settings › Account, you get an email next time.